Store Policy

All order fulfillment is processed by:

Greg Golden Band / Bizarre Guitar
Attn: Web Order Customer Service
2677 Oddie Blvd
Reno, NV 89512
phone: (775) 331-1001
email: [email protected]

The merchant name that will appear on your credit card statement or Pay Pal statement is: Greg Golden Band

We accept the following payment types:

Visa®
MasterCard®
American Express®
PayPal®

Paying by Credit Card:

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be declined or delayed if we cannot verify the “bill to” information or the information does not match the address information on file.  If your credit card is declined during checkout, please verify that you have provided your billing information correctly.  Multiple checkout attempts may cause your credit card company to place multiple authorization holds against your credit cards available credit line.

Paying by Pay Pal:

Once you have chosen Pay Pal, the checkout processes will lead you into your Pay Pal account. Please follow through by logging in and completing the transaction. Failure to do so will keep your order as incomplete

Sales Tax:

Greg Golden Band / Bizarre Guitar collects Nevada State sales tax. Tax for orders shipped in Nevada will have sales tax automatically added to the order total.

Sales Tax Rate: 8.375%

Personal Information:

Any personal information that you provide us will be used only to process your online shopping.
This information is stored on a secured server and your email address will not be shared, sold or given way to any other companies.
We will use your email address to notify you of your order processing and for correspondence concerning your order along with any specials Greg Golden Band / Bizarre Guitar may promote.

Order Processing:

We try to process and ship all orders within 2 business days after the order has been placed. During high season please allow 3 to 5 days for orders to be processed and shipped. Average transit time for domestic orders is 2-7 days and 3-6 weeks for International orders. Greg Golden Band / Bizarre Guitar complies with all Customs forms and formats to ensure that your package runs smoothly and quickly. All custom fees are paid for by the consumer.

Special Promotions:

All special promotions including free shipping, are sent via USPS unless otherwise determined by Greg Golden Band / Bizarre Guitar.